The terms for order cancellation, returns, and refunds at Padasuka Motor.
Last updated: September 8, 2026
An order submitted through this website is only confirmed once you finish the conversation with our team on WhatsApp. This policy explains the terms for cancelling an order and returning goods or funds after your order has been confirmed.
Because payment is not processed through this website, you may cancel an order request at any time before our team confirms it, at no cost. Simply let us know in the same WhatsApp conversation.
Cancelling an order after it has been confirmed is subject to our team's approval. If the item has already been packed or shipped, costs already incurred (such as packaging or shipping) may be deducted from any refund.
You may request a return or exchange if:
Returns do not apply in the following situations:
Refunds only apply when payment has already been made, for example via bank transfer. Once our team approves the return, funds are refunded to the same account or payment method within 3 to 7 business days. Because payment is arranged directly with our team, the exact refund details are confirmed when your request is processed.
Return shipping costs are borne by the buyer, except when the return is caused by our error, such as sending the wrong item or a manufacturing defect, in which case we cover the cost.
We may update this Refund & Cancellation Policy from time to time. Changes will be posted on this page along with the latest update date.
To request a cancellation, a return, or ask other questions about this policy, please contact us.